📅 2026-02-11 11:44 PM CT

Got it — let’s make this dead simple and remove any guesswork.

Silver Paws Care – Shipping & Returns Policy

At Silver Paws Care, our goal is to make shopping for your dog simple, safe, and stress-free.
We work with trusted suppliers and specialty manufacturers who ship products directly to your home so your items arrive quickly and efficiently.

Because different partners fulfill different products, shipping and return instructions may vary slightly by item. Don’t worry — we’re always happy to guide you through the process.

Shipping

Processing Time
Most orders are processed within 1–5 business days. This includes order verification, supplier handling, and packaging.

Delivery Time
After processing, most orders arrive within 5–12 business days depending on the supplier and carrier.

Tracking information will be provided when available.

Shipping times may vary during holidays, severe weather, or carrier delays.

Returns & Refunds

Please Contact Us First

Because many of our products ship directly from our suppliers or manufacturers, return instructions and addresses can vary.

Please contact us before sending anything back so we can provide the correct return steps and make the process as smooth as possible.

Returns sent without prior approval may be delayed, refused, or sent back.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we’ll make it right.

Please contact us within 14 days of delivery and include:
• your order number
• clear photos or video of the issue

Once verified and approved by the supplier, we will arrange a replacement or refund at no additional cost to you.

Changed Your Mind or Sizing Issues

For items that are not defective (wrong size, no longer needed, etc.), return eligibility depends on the supplier fulfilling the product.

If a return is accepted:
• items must be unused, clean, and in resalable condition
• return shipping may be the customer’s responsibility
• restocking fees may apply
• approval is required before returning

Some specialty, hygiene, or modified products may be non-returnable.

We will always explain any requirements before you proceed.

Manufacturer-Fulfilled & Specialty Items

Certain mobility, medical, or specialty products ship directly from the manufacturer and follow the manufacturer’s official return policy.

When applicable, the manufacturer’s policy will be shown on the product page and applies in full.

Refund Timing

Refunds are issued after the supplier or manufacturer confirms receipt and approval of the return.

Processing times vary depending on the fulfillment partner and your payment provider.

Need Help?

If you have any questions about shipping, sizing, or returns, we’re here to help.

Just reach out and we’ll walk you through the fastest solution for you and your dog.